{"id":6708,"date":"2025-01-14T15:10:41","date_gmt":"2025-01-14T14:10:41","guid":{"rendered":"https:\/\/oasismilk.com\/?page_id=6708"},"modified":"2025-01-16T15:13:21","modified_gmt":"2025-01-16T15:13:21","slug":"order","status":"publish","type":"page","link":"https:\/\/oasismilk.com\/en\/frequently-asked-questions\/order\/","title":{"rendered":"Questions about an order placed"},"content":{"rendered":"

Questions about an order placed<\/h1><\/div>

<\/i><\/i><\/span>When will my package be shipped?<\/span><\/a><\/h2><\/div>
\n

We have two shipping days for our packages. We process orders on Mondays and Wednesdays. Orders placed and paid for on those days before 10:00 am will then be shipped. Fresh and frozen camel milk outside the Netherlands, Belgium and Germany is only shipped on Mondays.<\/em><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What is the delivery time of my package?<\/span><\/a><\/h2><\/div>
\n

For fresh and frozen milk, we use a delivery time of 1 to 2 working days.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Will my package be sent refrigerated?<\/span><\/a><\/h2><\/div>
\n

Within the Netherlands, the packages are shipped with our supplier I&L logistics.\u00a0 They ensure that your milk is cooled or frozen throughout the shipment and deliver the order to you the day after shipment.<\/p>\n

Outside the Netherlands we ship with DHL Express as standard.<\/p>\n

You can also choose DPD yourself. In addition, it is entirely at your own risk if the milk no longer arrives at your home fully refrigerated.<\/p>\n

The fresh and frozen milk is packed in special insulation boxes with ice packs.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>I have not received a Track & Trace code<\/span><\/a><\/h2><\/div>
\n

There can be several reasons why you have not (yet) received a Track & Trace code:<\/p>\n

    \n
  1. I&L Logistics does not send Track & Trace codes, but an e-mail with information about the delivery. Within the Netherlands, our standard shipping method is refrigerated transport via I&L Logistics. On the day of shipment, you will receive an e-mail from I&L Logistics with information (check your spam box!). They ensure that your milk is refrigerated throughout the shipment and deliver the order to you the day after collection.<\/li>\n
  2. If you choose DHL or DPD, you will receive an e-mail with the tracking code, delivery date and time. Please check your spam box for this.<\/li>\n
  3. The package has not yet been shipped. We ship camel milk and milk products every Monday and Wednesday. The Track & Trace code is only sent when the courier picks up the packages from us.<\/li>\n<\/ol>\n

    Have you still not received a Track & Trace code? Please contact us.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

    Contact us<\/h2><\/div>